Set up your front desk

Make it yours: your services, your schedule and the way you look after customers. We’ll guide you through each step.

Save your place

We’ll email you a secure sign-in link so you can save your answers and come back anytime. No password needed.

Your front desk

Your name

Your contact cellThe callback number you want saved with your business.

Business website (optional)For reference. Next, you’ll add the answers your front desk should use.

Where would you like help?

Website inquiriesPhone callsText messagesCalendar scheduling

You can prepare and test website chat now. Phone, text and calendar connections aren’t available yet. Your choices are saved in this setup; nothing is activated or charged here.

Plan preference for later activation

Coverage $99/month Follow-through $249/month

Free to set up. No card required. You’ll review paid service terms before any subscription starts.

Email updates (optional)

Email me practical tips, product updates and offers from Machines & Cloud. Unsubscribe anytime.

You can finish setup either way. Privacy Policy

Your business

Business name

Trade

What you do (one per line)

Hours

The rows fill in from what you type; fix any day that is off. The front desk uses these hours to explain when your shop is open and apply your after-hours rules.

After hours

Service area (one per line or commas)

Not served

City

Answer in Spanish too?

License numbers (optional)

Prices and arrival windows

The front desk only ever quotes what you list here. Everything else it says the tech confirms on site.

Published prices (one per line: what: amount (note))

Arrival windows you offer (one per line)

Questions customers ask, with your answer (one per line: Question? Answer)

Your preferences

Always hand these to a person (one per line)

Never do (one per line; the basics are already in)

Emergencies, tier 0: life safety (one per line; prefilled for your trade, edit freely)The front desk gives your safety script and collects a phone number and address for an urgent request in your workspace. Phone and text alerts are not active.

Emergencies, tier 1: same day (one per line)These requests need urgent review in your workspace; a same-day visit or callback is not guaranteed. With an infant, elderly, or medically dependent person in the home, your safety rules take priority.

Your safety script, in your words

Anything else a new receptionist should know

First line of the website chat (optional)

Building your front desk

Your answers are saved. Preparing your front desk.

Your workspace (you can sign in again with your email):

Your answers and connection preferences are together in one workspace. Follow your checklist to review, test and get ready for customer inquiries.

Open my workspace