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AI front desk for home service shops

Your next job
starts with
an answer.

You’re on a job. The phone’s ringing. We answer your calls, texts and website chats, book the visit, and send you the details.

7 days free. Setup included. Your number stays yours.

A technician checking an outdoor air conditioning unitOn the tools. Still taking care of customers.
Your front desk → your phoneNew visit booked

AC not coolingTomorrow, 12 to 5

Customer details collected. You take it from here.
They get an answer. You get the job details.
Built for hands-on businesses

HVAC Plumbing Electrical Home services

A little less on your plate

Stay on the job.
Stay on top of the next one.

Answer while you work

Catch the call you can’t pick up. Give customers a helpful answer by phone, text or website chat, even after the office closes.

Book work you can take

Your services, fees and arrival windows. Block time you’re unavailable, collect the job details, and keep the customer updated.

Keep the next step clear

Get the lead or booking on your phone. Read the conversation, step in when needed, and follow up without starting over.

See it work

Put your next
customer’s call to the test.

Ask the questions your customers ask.
See the answer, the details and your next step.

You’re with a customer. Another one is calling.

The desk answers your service-area and fee questions, then collects a request for you to review.

Example shop · Katy · $89 diagnostic · Ray confirms visitsShop rules

Bayou Air & Heat serves Katy, Cypress, Memorial, the Energy Corridor, Sugar Land and Richmond. The $89 diagnostic goes toward the repair. Repairs are quoted on site. Requested arrival windows: 8 to 12 or 12 to 5; exact times are not promised.

Customer conversationBayou Air & Heat · AI front desk
Example
Customer

My AC runs but won’t cool. Do you come to Katy, and what’s the call-out fee?

Front desk

Yes, we serve Katy. The diagnostic visit is $89, applied to the repair if you go ahead. What day and arrival window would you like to request: 8 to 12 or 12 to 5?

Customer

Tomorrow, 12 to 5. I’m Alex, (713) 555-0142, at 12 Oak St, Katy.

Front desk

Thanks, Alex. Your request is ready for Ray to review. Tomorrow, 12 to 5 is requested, not confirmed; the repair price will be quoted on site.

An example conversation. No actual appointment or message is created.

Your owner preview

Visit request

Practice only. No real visit, callback, text or email has been arranged.

Simple plans

A front desk that fits your shop.

Pick the call volume you need. Every plan includes phone, text and website chat.

Starter

For the owner answering from the truck.

$99/ month

150 call minutes · 500 texts

  • Calls, texts and website chat
  • Your existing phone number
  • Booking, reminders and on-the-way texts
  • Your fees, arrival windows and rules
  • Owner alerts and human handoff
Start free

Pro

For a busy shop with more call volume.

$449/ month

1,500 call minutes · 5,000 texts

  • Everything in Growth
  • More included calls and texts
  • Custom front-desk rules
  • Maintenance reminders by customer request
  • Priority support
Start free

Setup included. First 7 days free. No contract. We build it, check your service area, fees and hours, and test it with you before going live. Nothing is billed until day 8.

Additional usage: $0.35 per call minute and $0.03 per text. Google Calendar booking when connected. Jobber and Housecall Pro use CSV handoff.

Your shop. Your rules.

Helpful on its own.
Human when it matters.

You set what the front desk can say and do. When a question needs your judgment, it comes back to you.

Meet the person behind it
  • Your fees. No made-up quotes.

    Only the prices you publish. Anything else goes to you.

  • A window, not an empty promise.

    Your listed availability, with room after blocks and existing bookings.

  • A person when one is needed.

    Emergencies and the questions on your handoff list reach a human.

Good questions

Before you
hand us the phone.

Something else on your mind?
Ask us directly

Do I have to change my number?

No. Keep your number and carrier. Forward missed calls to the front desk, or have it answer first and send the calls that need you. We set that up with you.

What can it say about prices and arrival times?

Only the fees and arrival windows you set. It checks recorded availability before booking and never promises an exact arrival time. For work booked elsewhere, add unavailable time in your portal; it does not read your other calendar’s busy times.

What happens with emergencies or unusual questions?

You set the emergency rules and the questions that always go to a person. The front desk follows those instructions, collects the contact details, and alerts you instead of making up an answer.

Does it work with my scheduling software?

It can add bookings to Google Calendar when connected, or send the booking to you to enter yourself. Jobber and Housecall Pro use customer CSV exports; they are not connected live.

What about Angi, Thumbtack and Google leads?

Calls from Google ads forward like other calls. We can set up Angi and Thumbtack lead intake with you. When a lead includes a phone number, the front desk can text the customer. Replies inside the Thumbtack app still come from you.

How soon can I start, and whose number sends texts?

We set up the front desk and test it with you before switching it on. Texting from your own number needs carrier registration, which can take one to six weeks. An approved shared sender can carry your shop’s name while your registration is pending.

Is there a contract, and who owns my data?

It is month to month. Cancel from your portal. Your customer details, leads and conversations belong to your shop, and you can export them. We never use one shop’s conversations to run another shop’s desk.

Let’s get your front desk ready

See what it’s like
to miss fewer calls.

Try it with your shop’s services, hours and rules. We handle setup and test it with you before it takes a customer call.

7 days free · Setup included · No contract

Rather talk it through? Book a call

Start your free pilot

Steve replies within one business day.

Prefer email? support@machinesandcloud.com