Privacy Policy

How we use information

• Respond to inquiries and schedule discovery or follow-up conversations
• Evaluate potential project fit, workflow scope, and service requirements
• Improve site content, performance, and business communications

Signup and email preferences

When you start setup, we save the contact and business details you submit so you can continue onboarding and we can respond to your request. Verifying your email protects access to your workspace. It does not, by itself, subscribe you to marketing.

Email updates and offers are optional. Your initial preference is saved with your inquiry; you can confirm or decline it after signing in. We keep a record of the preference and confirmation. You can change your email preference during signed-in setup. This email choice does not give permission for marketing texts or calls.

How we share information

We do not sell personal information. We may share information with service providers involved in site hosting, scheduling, analytics, communications, or project delivery when that sharing is necessary to operate the business.

Text messaging

Machines And Cloud LLC (Machines & Cloud) is preparing its own Customer Care text program at (346) 485-3328. Awaiting carrier approval. Text replies are not live yet. Once approved and enabled, a person can start by texting that number about your workspace setup, account access or requested plan information. We use the inbound message as permission for direct answers about that request, not for recurring engagement. Calling, emailing, signup, booking or entering a phone number does not opt anyone into texts. This program sends no proactive updates, marketing, automatic missed-call messages or messages for shops and their homeowners.

We keep the sender's number, message content, provider message identifiers and timestamps, and the record of opt-out or restart requests. We use them to answer the inquiry, maintain a conversation record, avoid duplicate replies, prevent abuse and honor texting choices. Our hosting and messaging providers process information as necessary to provide and protect this service. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. SMS consent is not sold, rented or transferred to another sender or program.

Message frequency varies with the messages you send; there are no scheduled or recurring messages. Message and data rates may apply. Once live, HELP, INFO or AYUDA provides our support email and account/setup links. STOP, ALTO, PARAR or another standard opt-out keyword stops texts. START, UNSTOP or EMPEZAR only removes a block; it does not subscribe you to recurring messages. We retain the records needed to honor an opt-out and handle support, security and legal obligations; a deletion request does not erase the suppression needed to prevent unwanted texts. For SMS support or SMS privacy questions, email support@machinesandcloud.com. Full SMS Terms & Conditions explain the program and all supported keywords.

Service businesses using our software have separate customer numbers, brands, campaigns and terms. Their homeowner messages and consent belong to their own program, not the Machines & Cloud Customer Care number. Under the supported US-EIN shop program, a homeowner's inbound text permits direct replies. Ongoing confirmations, reminders and cancellation updates, including future appointments with that shop, require a separate written YES or SÍ after the named business clearly asks for that ongoing permission in the conversation. Giving a number, calling or booking alone is insufficient. An earlier agreement limited to one visit is not treated as ongoing permission. We process the shop's message and versioned consent records on its behalf; they are not used for another shop's marketing. Each shop's hosted policy describes its program, including any distinct legacy arrangement.

Google Calendar workspace connection

What you allow and how we use it

Connecting Google Calendar is optional. Google asks for calendar details and access to events on calendars you own. This workspace connection reads your primary calendar’s identifier and creates, checks, updates or deletes the visit events it manages when a saved visit changes. After you review the current Calendar access details, it also reads busy intervals on that calendar before offering a new visit or moving one. The availability check requests event references, start and end times, cancellation and transparency status, self-attendance status and workspace ownership tags. It does not request appointment titles, descriptions or other attendees’ identities. Existing connections made under the earlier disclosure require review and reconnection before these availability checks.

A synced event can contain the customer’s name, phone number, job address, issue, notes, urgency, visit date and arrival window. Those facts come from separate workspace records supplied by you or the customer. Google receives them when the visit is synced. Customer conversations and visit details may be processed by our AI provider to run the front desk. This Calendar connection does not send Google API responses or OAuth tokens to that provider.

Storage, sharing and retention

Our hosting provider, Netlify, stores the calendar identifier, an encrypted refresh token, connection history and sync records. Sync records include copied visit details and event references. The availability cache stores only event references, start and end times and workspace ownership tags, scoped to your connection and checked date range. It is reused for at most 60 seconds; new bookings and calendar changes check Google again. Cached rows remain stored until replaced or deleted, and disconnecting makes them unusable for availability. The refresh token is sealed by the application; connection and sync records are not all encrypted by that token-protection mechanism. Connection and sync records have no automatic deletion schedule. Expiring or disconnecting a permission does not erase retained records.

We use Google API information to provide this Calendar feature and share it with service providers only as needed to operate and protect it, subject to Google’s Limited Use requirements. We do not sell it or use it for advertising or training general-purpose AI models. Human access is limited to the cases Google permits, such as your specific agreement for support, security investigations or legal obligations. Our use and transfer of Google API information follows the Google API Services User Data Policy, including its Limited Use requirements.

Disconnecting and requesting deletion

Use Disconnect Calendar in your workspace to remove the stored refresh token and stop new sync requests. A request already sent may finish. Disconnecting does not remove Google’s permission, existing Google events, saved workspace visits or sync history. You can separately remove the app’s access in your Google Account. Removing Google access also does not delete records already stored in the workspace.

For help with retained connection or sync records, email support@machinesandcloud.com and identify your workspace. Tell us whether you want help with app-held records, Google events or both. Do not email passwords, authorization codes or tokens. We will review the request, verify your authority and explain applicable retention or legal limits; this is a support request, not an automatic deletion control. Deleting a Google event does not erase the separate workspace visit record.

Retention and security

We retain business inquiry and communication records for as long as needed to manage relationships, comply with legal obligations, resolve disputes, and maintain business records. We use reasonable administrative and technical safeguards appropriate to the nature of the information involved.

Your choices

You can contact us to request updates or deletion of information you previously shared, subject to legal and contractual obligations. You can also choose not to submit optional information through the website.

Contact

For privacy questions, contact support@machinesandcloud.com or write to Machines & Cloud, 5718 Westheimer Rd Suite 1000, Houston, TX 77057.

Last updated: October 23, 2026