Help the next customer while your team handles the vehicles.
A repair inquiry should start with the vehicle, the problem and a way to reach the customer. This guide explores a clearer first conversation, so the right person can pick it up with context.
Questions that arrive while your team is busy
A customer wants to describe a new repair problem.
Someone needs to know whether you service their vehicle.
An existing customer needs a repair update from your team.
Vehicle, concern and preferred visit time
- Use the services, hours and answers your team approves
- Keep the inquiry and contact details together
- Make the request process clear to visitors
- Give the next person enough context to respond
- Review the conversation your customers would receive
Start with a real customer question
Free workspaceno card or subscription
See the home-service front desk in action, then talk with us about the requirements of your industry. A useful setup starts with the questions your customers actually ask.
Get started freeQuestions before you start
Start with your services, hours and approved answers. A private test lets you review the conversation. We’ll discuss any industry-specific information, privacy requirements and system access with you before choosing the right scope.
Creating your workspace is free. Compare current service options on the plans page; any paid service is confirmed with you before it starts.
Plan a better service inquiry
Bring one common repair inquiry. We’ll look at the questions, information and handoff that would make it easier for your team to respond.