Terms & Conditions

SMS Terms: Machines & Cloud Customer Care

Awaiting carrier approval. Text replies are not live yet.

Machines And Cloud LLC (Machines & Cloud) is preparing customer-care texting at (346) 485-3328 for questions about your workspace setup or account access. We reply only to the question you send. Plan information is provided only when you ask about pricing.

Once approved and enabled, text your question to (346) 485-3328. Sending your question permits replies about that request only, without enrolling you in recurring texts. Texting is optional and is not a condition of purchase.

Message frequency varies with the messages you send; there are no scheduled or recurring messages. Message and data rates may apply. Reply STOP, ALTO or PARAR to stop; HELP, INFO or AYUDA for support links. Read the Terms and Conditions and Privacy Policy before sending a question.

This number does not send messages on behalf of home-service shops or their homeowners. It does not send recurring updates, proactive onboarding or account reminders, marketing, automatic missed-call texts or service-appointment messages.

How a conversation starts

You choose to start by sending a text to (346) 485-3328. That message permits direct replies about your request; it does not subscribe you to future or recurring texts. Calling us, emailing us, signing up, booking a visit or entering a mobile number in a form does not give SMS permission. Texting is optional and is not a condition of purchase. We do not use a website SMS opt-in checkbox or keyword subscription for this program.

Frequency, cost, and help

Message frequency varies with the messages you send; there are no scheduled or recurring messages. Message and data rates may apply. Once the program is live, reply HELP, INFO or AYUDA for account and setup support links. You can also email support@machinesandcloud.com or call our public support line at (346) 248-8359. Account-specific information stays in the signed-in portal. Carriers are not liable for delayed or undelivered messages.

Opt-out

Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT, ALTO or PARAR to stop texts from this program. You may receive one confirmation of the stop; no further conversation replies are sent while the block remains. START, UNSTOP or EMPEZAR removes that block so you can start a new conversation. It does not grant permission for recurring or promotional texts.

Privacy

We use your mobile number, message content, message identifiers, timestamps and texting preferences to answer your request, keep a conversation record, prevent duplicate replies and honor opt-outs. Service providers process this information only as needed to operate and protect the service. Mobile numbers, SMS opt-in data and consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. See our privacy policy.

Messages from a service business

A shop using our software has its own number, business identity, carrier registration and texting terms. A homeowner's permission for that shop does not give Machines & Cloud permission to text about our product, or another shop permission to text. Ask the shop for its own terms. This Customer Care program does not provide a shared texting bridge while a shop waits for approval.