Put review where the decision matters
Give people the context to approve an important action, correct an uncertain answer or handle an exception. The review step should make the next decision clearer.
Review important commitments
Put approvals before money movement, customer commitments, legal exposure, or irreversible data changes.
Review missing or conflicting information
Route low-confidence or low-evidence cases to review instead of letting the workflow improvise.
Give new situations a clear owner
When a workflow sees a new pattern, policy conflict, or missing context, treat it as an exception case until it is classified.
How to avoid reviewer bottlenecks
- Show the reviewer the recommendation, source evidence, and exact proposed action on one screen
- Separate low-risk confirmations from high-risk approvals so experts only see the difficult cases
- Add corrections and their reasons to the next repeatable test