Workflow Library

Workflow library, scoped and measurable

Workflow blueprints that show the scope, controls, and evaluation approach we use before production.

Target PoV Metrics
Reference only
67% Cycle Time Reduction (target)
94%
Accuracy Rate (target)
$ 1.2 M
Annual Savings (target)
Reference trend
72% Faster Processing (target)

Reference data shown for format only. Results vary by workflow, data access, and approvals.

Blueprint summary Library
Workflow blueprints 10+ scoped
Evidence artifacts Audit-ready
Acceptance gates Defined upfront
Financial Services KYC/AML Automation

KYC Research Workflow

Workflow blueprint showing controls, auditability, and evaluation for compliance workflows

The Challenge

This workflow models a common KYC research process. The baseline assumes multi-system data gathering, analyst review, and strict audit requirements.

The goal of the blueprint is to show how approvals, audit trails, and evaluation harnesses work together before any production access is granted.

The Solution

The workflow orchestrates data gathering across approved sources, compiles a structured summary, and routes it for human approval before any escalation.

  • Integration with 5 internal systems via secure APIs
  • External data enrichment from approved vendor sources
  • Structured case summary generation with citations
  • Human approval gates before any case escalation
  • Complete audit trail for regulatory examination

Target impact (PoV)

67% Target cycle-time reduction
15 min Target completion time (PoV dataset)
100% Target audit readiness indicators
$1.2M Target savings hypothesis

Controls Implemented

  • RBAC with analyst/supervisor/auditor roles
  • All agent actions logged to immutable audit store
  • Human approval required for escalation decisions
  • Daily evaluation runs against golden test cases
  • Model risk documentation per SR 11-7

Technology Stack

Claude API Temporal PostgreSQL Azure AD
Insurance Claims Processing

Claims Intake Workflow

Workflow blueprint of document extraction, triage, and human-in-the-loop review

The Challenge

This models a common claims intake workflow with variable document formats and routing rules.

The focus is on showing how extraction, confidence thresholds, and review queues operate with auditability before production access.

The Solution

The workflow processes incoming documents, extracts key fields, validates against policy rules, and routes to adjusters with structured summaries.

  • Multi-format document processing (PDF, images, emails)
  • Policy lookup and coverage verification
  • Automated complexity scoring for routing
  • Structured data extraction to claims system
  • Adjuster review queue with agent recommendations

Target impact (PoV)

40% Target automation rate
72% Target intake time reduction
94% Target extraction accuracy
2.1 days Target faster first contact

Controls Implemented

  • Confidence thresholds for automatic vs. manual review
  • PII handling with field-level encryption
  • Audit logs for regulatory compliance
  • Weekly accuracy evaluation against adjuster decisions
  • Escalation paths for ambiguous documents

Technology Stack

GPT-4 Vision AWS Lambda Guidewire API S3
SaaS / IT Services IT Helpdesk

IT Helpdesk Workflow

Workflow blueprint of knowledge-assisted support with escalation and approvals

The Challenge

This models a common IT helpdesk workflow with repetitive Tier‑1 issues and strict access controls.

The goal is to show safe action execution (allowlists + approvals) and measurable outcomes before production access.

The Solution

The assistant retrieves knowledge, drafts responses, and executes approved actions under an allowlist with human approvals where required.

  • RAG over IT knowledge base with freshness tracking
  • Integration with Okta for identity operations
  • ServiceNow ticket creation and updates
  • Slack-native interface for employee access
  • Smart escalation with context handoff to humans

Target impact (PoV)

35% Target ticket deflection
4.2/5 Target user satisfaction
< 2 min Target resolution time
2 FTEs Target capacity shift

Controls Implemented

  • Action allowlist (only approved operations)
  • Manager approval for access grants above threshold
  • Rate limiting per user and operation type
  • Full conversation logging for security review
  • Weekly false-positive/negative analysis

Technology Stack

Claude API Pinecone Okta APIs Slack Bolt
B2B Services Email Triage

Email Triage Workflow

Workflow blueprint of classification, drafting, and approval for operations teams

The Challenge

This models a busy shared inbox with varied request types, urgency rules, and escalation paths.

The focus is on showing safe response drafting, approval gates, and measurable queue impact before production access.

The Solution

The agent classifies emails, extracts key entities, drafts responses, and routes complex issues with context.

  • Multi-label classification (type, urgency, account tier)
  • Entity extraction (shipment IDs, dates, locations)
  • TMS lookup for real-time shipment status
  • Response drafting with human approval
  • Priority queue for time-sensitive issues

Target impact (PoV)

60% Target auto-classification rate
78% Target draft acceptance
< 1 hr Target first-response time
23% Target customer experience impact

Controls Implemented

  • Human approval required before sending any response
  • Escalation rules for high-value accounts
  • Classification confidence thresholds
  • Weekly accuracy review with CS team
  • Feedback loop for continuous improvement

Technology Stack

GPT-4 Microsoft Graph McLeod TMS Power Automate
Aggregate Results

Consistent outcomes across workflows

Patterns from scoped PoVs and workflow evaluations. These are KPI targets used to define acceptance gates.

50-70%
Typical cycle time reduction
30-50%
Workflow automation rate
90%+
Accuracy on automated decisions
100%
Audit trail compliance
Workflow Components

The building blocks we reuse across PoVs

Each blueprint is assembled from the same audited components, tuned to your workflow and data permissions.

Retrieval + Citations

Grounded responses with source tracing and citation logging.

Approval Gates

Human sign-off for high-impact actions and policy checks.

Audit Trail

Structured logs for inputs, tool calls, decisions, and approvals.

Evaluation Harness

Golden test sets and regression checks per workflow.

Cost Controls

Budget caps, token tracking, and usage alerts.

Runbooks

Escalation paths, rollback steps, and ownership mapping.

Additional Blueprints

More workflows we can scope quickly

Each can be adapted into a PoV with clear entry and exit gates.

AP Invoice Triage

Classify invoices, match to POs, flag exceptions, and route for approval.

60% faster processing 95% match accuracy

Vendor Onboarding

Collect documents, validate fields, and drive approval workflows.

50% faster onboarding 100% audit trail

HR Case Triage

Route HR tickets, draft responses, and enforce policy checks.

35% deflection 24/7 intake

Contract Review Queue

Extract clauses, flag risks, and route to legal approvals.

40% faster review Policy gates

Incident Response

Collect signals, draft summaries, and coordinate escalations.

50% faster triage Runbook driven

Policy Q&A

Answer questions with citations and approval workflows.

80% self-serve Cited sources
Workflow Signals

Instrumentation before anything ships

Every workflow is scored against the same signal map so risk, approvals, and performance are transparent.

Signal Coverage

Targets tracked through PoV, validation, and readiness gates.

Accuracy vs baseline 94%
Approval latency 72%
Cost per case 65%
Drift detection 80%

Evaluation Cadence

Repeatable checkpoints that keep performance and risk in view.

Baseline capture

Week 0 snapshot of KPI, error, and volume mix.

Weekly regression sweep

Golden sets + edge case evaluation on new releases.

Human review sampling

Tiered sample sizing based on workflow risk.

Release readiness gates

Go/no-go check tied to acceptance thresholds.

Operational Readiness

Ownership, support, and safety plans before any expansion.

  • Runbooks with escalation paths and recovery steps
  • RACI defined for approvals, monitoring, and incidents
  • Rollback and kill-switch paths verified
  • Audit exports packaged for security review
  • SLOs, alerts, and thresholds agreed by ops
Evidence Pack

Artifacts your teams can inspect

Deliverables built during the PoV so security, risk, and operations can sign off with confidence.

Workflow Scope

Clear workflow map, roles, and exit gates.

Workflow map RACI Acceptance gates

Security & Governance

Threat modeling and governance evidence.

Threat model OWASP LLM checklist NIST AI RMF mapping

Evaluation & QA

Testing and regression readiness.

Golden tests Regression suite Error taxonomy

Operations Package

Runbooks and escalation readiness.

Runbooks Alerting Incident playbooks

Cost & Performance

Budget controls and latency targets.

Token budget Latency targets Cache strategy

Deployment Readiness

Final release checklist and access review.

Release checklist Rollback plan Access review

Ready to scope a proof of value?

Start with a discovery call to discuss your workflows and see how agentic automation could apply to your specific use case.

Ready to scope a proof of value?

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